Whether you are a first time shopper to our store or a veteran customer, we want you to be satisfied with every purchase you make with us. We hope to achieve this by offering you products of high quality, enjoyment potential, novelty, and of value for your money. In addition to that our staff is trained to be respectful of your time and provide you with an overall satisfying shopping experience. We invite you to browse our web site and engage our informed staff in the process of finding the perfect products. Once you're ready to proceed, we offer prompt and careful delivery of your items. We are also aware that our customers will not settle for a second-rate service and that fast and a reliable delivery service are just as important as anything else.
We guarantee our products
TheCharactersClub.com promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, please refer to our Refunds Policy.
First-class customer service
TheCharactersClub.com aims to make you a happy customer. If you have any questions or concerns regarding our products or services, please contact us. We will respond to or acknowledge your inquiry promptly.
Every time you shop with TheCharactersClub.com, you are backed by our security guarantee. When you are shopping at TheCharactersClub.com, you are shopping on our secure server, which encrypts all of your personal information, including name, address, and credit card number. All credit card transactions made on TheCharactersClub.com are protected using industry standard SSL Security, and are transmitted through PayPal.
Shopping with TheCharactersClub.com site will guarantee you the following:
- We will only deliver high-quality products, in excellent condition, to your door
- TheCharactersClub.com will never resell a returned, or damaged item
- Same day shipping for all orders received before 3:00 PM PST Time
- We only show what we stock ( no delays from drop shippers ) we are the source
- You can expect professional customer services and delivery that exceeds expectations
- Premium members pay wholesale price on all available products
- We guarantee the quality of all of our products and your safe shopping experience
Clearly, we are committed to providing you, our customers, with simply the best. We want you to be 100% satisfied with your shopping experience from start to finish. We hope to never let you down.
However, if something is amiss, or if you encountered a problem of some kind, or the product delivered was not the item you ordered, or if the product arrived broken, damaged or defective, then we are here to help. Let us know and we will take care of the rest. That's our guarantee!
If you have specific product questions, would like help with your purchase, or would like to place an order, please contact an Associate at customerservice@TheCharactersClub.com